Returns, Refunds & Cancellation
Your satisfaction matters to us. We carefully inspect and securely pack every Pure Veda product so it reaches you safely and in excellent condition.
At Pure Veda, customer satisfaction is our priority. We carefully inspect and securely pack every skincare and beauty product before dispatch to ensure it reaches you in excellent condition.
In the unlikely event that you receive a damaged, defective, incorrect, or expired product, we're here to help. Please review our Returns, Refunds & Cancellation Policy below.
Return & Replacement Process
If you receive a damaged, incorrect, defective, or expired product, please follow the process below.
Raise a Request
Notify us within 48 hours (2 days) of delivery with the required information and supporting documentation.
Request Review
Our Customer Support team will review your request within 2 business days.
Return Pickup
Once approved, we will arrange a reverse pickup where courier service is available.
Quality Inspection
Returned products are inspected before a refund or replacement is processed.
Unboxing Video Requirement
To ensure fair claim verification, an unboxing video is mandatory for all return or replacement requests.
The video must:
- Show the sealed product package before opening.
- Capture the complete unboxing process in one continuous recording.
- Clearly display the received products.
- Clearly show any damaged, leaking, broken, defective, expired, or incorrect product.
- Show that the products are unused and in their original condition.
Important: Claims submitted without a complete and clear unboxing video will not be eligible for return, replacement, or refund.
To submit a request, please email us with:
- Order Number
- Registered Name and Mobile Number
- A clear unboxing video
- Photos clearly showing the issue
Email: pureveda10@gmail.com
Eligible Return & Replacement Conditions
Returns or replacements are accepted only in the following situations:
- Wrong product delivered.
- Damaged product received.
- Defective product received.
- Expired product received.
- Missing item(s) in the package, supported by an unboxing video.
- Product damaged during transit, supported by an unboxing video.
- Request made after 48 hours of delivery.
- Product has been opened, used, partially used, or tampered with.
- Original packaging, seals, or labels are missing.
- Valid unboxing video is not provided.
- Product damaged due to improper handling or storage after delivery.
- Return based on personal preference, fragrance, texture, color, or change of mind.
- Product purchased during special sale events, promotional offers, or clearance sales, unless received damaged or incorrect.
Return Processing
Once the return request is approved:
- Reverse pickup will usually be arranged within 5–7 business days.
- Returned products will undergo a quality inspection after reaching our warehouse.
- Refunds or replacements will only be processed after successful verification.
Order Cancellation
Orders may be cancelled only before they are processed or shipped.
To request cancellation, please email us at:
Email: pureveda10@gmail.com
Once an order has been shipped, it cannot be cancelled.
Pure Veda reserves the right to cancel any order due to:
- Product unavailability.
- Pricing or technical errors.
- Suspected fraudulent transactions.
- Incomplete or incorrect customer information.
- Any unforeseen operational issue.
If Pure Veda cancels an order after payment has been received, a full refund will be issued to the original payment method.
Refund Policy
Refund Method
Prepaid Orders
Approved refunds will be credited to the original payment method, including Credit Card, Debit Card, UPI, Net Banking, or Wallet, within 7 business days.
Cash on Delivery (COD)
Refunds for COD orders will be processed through bank transfer. Customers will be required to provide valid bank account details.
Refund Timeline
Actual credit timelines may vary depending on your bank or payment provider.
Partial Returns
Partial returns are not accepted.
Products purchased together as:
- Combo Offers
- Gift Sets
- Bundled Products
- Multi-Product Packs
must be returned together if eligible. Individual products from these bundles cannot be returned separately.
Product Safety
As our products are intended for skincare and cosmetic use:
- Please read all ingredient information before use.
- Perform a patch test before first application, especially if you have sensitive skin.
- Individual results may vary based on skin type.
Returns cannot be accepted simply because a product did not suit your skin unless it is defective or incorrectly supplied.
Important Notice
All return, refund, and replacement requests are subject to internal verification and quality inspection.
Pure Veda reserves the right to reject any request that:
- Does not meet the eligibility criteria.
- Contains incomplete information.
- Appears fraudulent or manipulated.
- Fails quality verification.
The decision of Pure Veda's Quality Team shall be final in all return, refund, and replacement matters.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please contact us.
Pure Veda
We appreciate your trust in Pure Veda and remain committed to providing a safe, transparent, and satisfying shopping experience.
